It’s always smart to be cautious when buying new carpet or flooring for your home. Carpet scams are common and are often hard to foresee. Here is some sound advice from a trusted carpet expert you might want to consider before you agree to buy new carpet or flooring from any nationally advertised retailer like Lowe’s, Home Depot, Costco or Empire Today…
Buying Carpet From Lowe’s, Home Depot, Empire or Costco?
By Alan Fletcher – 30+ Year Carpet Expert, Trusted Consumer Advocate, aka “The Carpet Professor”
What Homeowners Need to Know… Before Signing the Check!
The last time I checked, all four of these Giant National Carpet Retailers use OTHER companies to facilitate their carpet sales, measuring and/or installation services.
That means if you ever have a carpet problem or complaint, you may have a hard time getting anyone to help you or take responsibility for making things right.
Do You Know…
Home Depot, Lowe’s and Costco contract out all their measuring and installation services to various privately-held companies?
Empire Today REQUIRES all their salespeople to form their own CORPORATION so they will be Independent Sales Contractors?
What does this all mean to YOU the homeowner? With so many fingers in the pie it is not too hard to figure out that you might end up paying way too much for your new carpet.
These four nationally advertised conglomerates take a large chunk of the profit right off the top and then let all the other privately held companies and independent sales contractors each have a shot at making more money from your purchase.
From costly measuring fees to needless carpet and padding upgrades, from carpet and padding removal and disposal fees to installation extra unnecessary and costly add-ons, there are plenty of ways they will try to make you cough up a lot more money before it’s all said and done.
The Lure of a Great Sounding Deal…
Get Three Rooms for the Price of One!
Get 60% OFF New Carpet
Free Basic Installation!
Low Price Guarantee!
Do these sales gimmicks sound familiar? Get out your magnifying glass so you can read all the fine print regarding these unbelievable offers. These advertised deals are designed to attract unsuspecting homeowners who would like to save money but don’t know how to go about doing it properly. Unfortunately, these four retail carpet-selling conglomerates are heavy hitters with deep pockets who have only one thing in mind: Making Big Money by tricking you into buying from them.
Both Lowe’s and Home Depot have been trying to lure-in unsuspecting homeowners for years by giving away low-cost or free “basic” carpet installation. They make up a portion of this sneaky sales gimmick by charging more for the carpet and padding and by greatly increasing the cost for anything extra you might need to complete the job. They increase the fees and charges for anything and everything that is considered beyond their limited definition of a “basic” installation. Their so-called “free” carpet installation that lured you in, may not be totally free once their sub-contracted measuring people and installers get a good look at what you really need to complete the project in your home.
It’s highly likely there will be numerous extra fees & charges tacked- on to your final bill. Final bill? Yes, and they also will require that you pay for the whole carpet job IN FULL before they will place your carpet and/or flooring order.
The final bill comes on the day of installation when the installer determines that your job additional labor for moving furniture, or any extra labor or materials that can be considered beyond the limited definition of a “Basic” carpet installation.
These extras can easily add up to hundreds for extra fees & charges that you were not warned about.
As Gomer Pyle would say… Surprise! Surprise! Surprise!
Home Depot’s Low-Price Guarantee? They say they will beat any competitor’s price by 10%, but according to the fine print, that’s only on identical in-stock items. That makes it virtually impossible to substantiate because they use private labels on all their carpet samples.
They change the name of all their carpet styles and colors to make it difficult for you to comparison shop. A low-price guarantee sure sounds good until you read all their fine print.
The Big Box home improvement warehouses have been charging homeowners a measuring fee just for coming to your home and sizing you up. From what I have been told by industry insiders, their licensed & certified measuring specialists they contract with are required to measure your home using a “special method”. Does that mean they add another 5, 10 or 15% of material to the total? Likely so!
You may never know your accurate measurements for sure unless you get several bids or estimates from other local dealers, but basically the big box retailers want to make darn sure there is more than enough carpet or flooring materials to work with so they never have to worry about running short of material during installation. That might translate into you paying for a lot more for new carpet & pad then you might actually need. Just an extra 10 yards of material could easily add $250 or more to your total cost of your job. Ouch!
Empire Today likes to attract customers by airing repetitive TV ads featuring unbelievable sales offers with next day installation. If you call them, they will send a sales professional to your home who will show you samples and try to “close the sale” on the spot. Are you getting a fair & square deal?
How long will these flooring products last in your home based on your level of foot traffic? Are they trying to sell you a low-quality Polyester carpet and say it’s as durable as a Nylon Carpet? These are just a few questions that you need solid answers to before you should commit yourself to buying from any shop-at-home flooring retailer.
All these retailers all use private labels on their products and use independent contractors to measure, sell or install their products. If you have a complaint, you may have to deal directly with the independent contractors to get a remedy. Have a Carpet defect? You’ll have to contact the carpet manufacturer. Have an installation problem? You’ll have to contact the carpet installer. Did the salesperson misrepresent the product you purchased? You will have to contact the independently contracted salesperson. If you can’t get a remedy you may have to file a claim in small claims court.
Costco members are shown a small display with a rack full of miniature carpet samples. (Lately they have been taking the samples down) See the photo at the top of this page? If you grab their free brochure you will be provided with a phone number to call to start your in-home Carpet Consultation Process. A salesperson will bring samples to your home and be happy to write up your order and arrange for installation.
While they do carry some good quality carpet, be prepared for sticker shock when you see what the total cost will be. Again, you can’t comparison shop easily because they change the carpet style names and colors to thwart you. You would need to take their carpet samples with you into other carpet stores to try to compare both samples side by side. It’s definitely not easy to do.
I’ve spent over 30-years in the carpet business and my father was a mill rep for 35 years. I know what I am talking about. If you are in the market for new carpet or flooring of any kind, I think you should consider buying from one of the dealers that I have listed in my Preferred Carpet Dealer Directory
It’s taken me years to locate, investigate and identify these locally owned and family-run businesses and I think they are the best of the best here in America!
I suggest you visit several flooring retailers near you, get several estimates and be sure visit a carpet store that I recommend if you can. You decide for yourself who to buy from. When it’s all said and done, I think you will agree that my preferred dealers are the most knowledgeable, Reliable and reputable!
You’ll be treated with respect, get a fair & square deal and get great customer service… Before, during and after the sale. See who I recommend near you! Visit Alan’s List of Recommended Carpet Dealers (don’t forget to print up my free coupon so you can get up to $100 off new carpet!)
There’s a lot more you need to learn before you head out to shop for new carpet.
Any new carpet can quickly develop wrinkles, especially if your carpet was not stretched in properly in the first place. However, there are many other reasons why your carpet might develop wrinkles, carpet waves or carpet ripples.
Here are my Top 10 main causes of carpet wrinkles and who or what may be the cause of your problems.
Don’t be a victim of a carpet scam, you need to know your best recourse and what can do about it to have a successful resolution to your carpet wrinkle problem for the least cost to you.
Read my full article Top 10 Cause for Carpet Wrinkles, Ripples or Waves
If your carpet is still under warranty, begin your carpet complaint by contacting the retailer where you purchased your new carpet. You want them to come to your home and inspect your carpet.
You need to give the dealer or retailer sufficient time to investigate and come to some conclusion as to the probable cause of your carpet problem and hopefully figure out who may be responsible for your carpet wrinkles. If they fall short and don’t satisfy you then you need to consider other options.
Check out my free Carpet Buying and Installation Checklist for Homeowners
By Alan Fletcher – Carpet Expert and Consumer advocate
Learn what questions you need to ask and what you need to do before,during and after you have new carpet installed in your home!
Learn little-known insider tricks and tips to make sure you get the job done right the first time and what you must do to keep your new carpet warranty in force. Discover smart ways to ensure you side-step common consumer mishaps and avoid costly carpet buying and installation problems and mistakes.
Visit my website for more carpet buying information: Carpet Professor.com
Carpet Installation | What Homeowners Need To Know
Carpet Installation Costs, Fees & Charges | CarpetProfessor.com
By Alan Fletcher – Carpet Expert & Consumer Advocate
Carpet installation costs, fees & charges can vary greatly depending on your location; how difficult your job is; and the style and grade of Carpet you select.
Here’s what homeowners need to know…
In different parts of the United States, the current prices for Carpet Installation vary higher or lower depending on the current supply and demand in your area. Right now is a good time to buy new carpet because installation costs are still lower due to the reduced amount of consumer spending on basic home improvements.. Home sales are up in 2014 and homeowners have been buying new cars in record numbers… and I think carpet installation prices will be …
Read my complete report here: http://www.carpetprofessor.com/carpet_installation_cost.htm
Making sure your carpet installer is qualified is your responsibility. Don’t assume that every carpet installer is qualified to install your carpet. In fact, I firmly believe that less than 35% of all carpet installers are properly trained. Asking for references and making sure they are licensed, bonded (if required by your state) and insured (business liability) is your responsibility. Here is a helpful link:
The states with the lowest carpet installation costs have typically been Florida, Texas, New Mexico, and Southern California. Other southern states like Louisiana, Oklahoma, Mississippi, Arkansas and Southern Arizona have fairly inexpensive carpet labor and installation costs too. Prices will range from $2.25 per yard to $4.50 per yard depending on the difficulty of the job and the carpet selected.
The highest carpet installation prices are in the Northeastern states like New York, Virginia, Massachusetts and Ohio and also in the Pacific Northwest like Oregon and Washington and Northern California. Prices may range from $3.50 per yard for a medium grade plush style carpet to $6.50 per yard for a heavy duty looped Berber style carpet.
In our current economy, there are a lot more hungry carpet installers out there looking for work. This is good news for those consumers who have money to spend on home renovations and are willing to do a little legwork to find a qualified carpet installer and negotiate …
Most Retailers Bundle the Cost for Carpet, Padding and Installation.
To get your best TOTAL carpet deal, you will have to negotiate with the carpet dealers of your choice and not be afraid to ask the retailer for a discount or other incentives for you to buy from them. The smart homeowner always gets at least three bids/estimates and then takes plenty of time to negotiate a better deal. Patience is key here, and those who wait for the price to come down are the winners. Be sure you are comparing apples to apples!
I think that asking for a minimum of a 10% to 15% discount is very reasonable as long as you are ready to write a check at the end of the day. If you are daring, ask for a 20% discount and see what happens. They may say no, but you have nothing to lose by asking. Just be sure you have selected the right carpet and padding that will meet your needs and goals!
Take my free Carpet Foot Traffic Test to see what grade of carpet you need to buy.
Carpet Installation Scams
Some carpet retailers choose to make additional profit by adding an extra fee or surcharge on top of the standard going rate for carpet installation charges, often adding as much as 25% to the total installation cost. I feel this is an unfair charge to the consumer and a slap in the face to the installer. Carpet retailers already make a fair and reasonable profit from the markup on carpet and pad. If you find that a carpet dealer has exorbitant installation charges, I suggest you shop elsewhere!
Carpet Installation Cost – Beyond the scope of a “Basic” Carpet Installation;
While they continue to change the advertised prices for their “basic” carpet installation on a frequent basis, I have found that Home Depot and Lowe’s basic carpet installation service does not cover very much ground. The key wording here is “basic” What is a basic installation? What is their definition of a “basic carpet installation?
Apparently, if your carpet installation job is not considered “Basic” and is determined to be more difficult or more involved, then you may find that the final bill for your carpet install is much higher than you had expected. Don’t assume that their advertised low price for installation is valid for you in your situation.
After your new carpet has been installed, you may be faced with a sizable and unexpected final bill for extra fees and services that were beyond their limited definition of a “Basic Install”.
About Carpet Sales Gimmicks:
I’ve been in the carpet business for 3 decades and I’ve seen every trick in the book. Trust me on this: Don’t fall for any “wow factor” sales gimmicks. Don’t trust any television ad that says if you buy one room of flooring then they will give you two rooms of flooring for free. Don’t be so gullible. The fine print will beat you every time and you will not get the great deal you hoped for.
You need to be absolutely sure your new carpet has been installed properly. You cannot afford to take chances by having your expensive new carpet installed cheaply by a third party.
Carpet Installation Cost – Removing your old Carpet and Padding
Tearing out and disposing of the old carpet and padding can cost anywhere from $1.00 to $2.00 per yard or more. An experienced Carpet Installation crew of three can remove 100 yards of carpet and pad in less than an hour on a normal job. I personally think $1.50 per yard is a fair price to remove the old carpet and padding because most …
Read my complete report here: http://www.carpetprofessor.com/carpet_installation_cost.htm
Carpet Installation Costs for Mobile Homes
If you need new carpet for a mobile home, there is going to be some added costs to remove the old carpet and pad if it is the original carpet. When mobile homes are made, they put down the carpet and then install the walls right down on top of the carpet and padding. This makes it very hard to remove the old carpet because it has to be cut at the base of all the walls and then new tack-less strips must be installed. It takes more time to do the job right.
Most carpet installers do not like installing new carpet in mobile homes because the outer walls are not sturdy enough to leverage the foot of a power stretcher. This means using other more time consuming methods to get the carpet stretched in properly. Floor repairs are also more difficult to perform because mobile homes are built over a metal frame, not the standard 16″ on-center wooden floor joists that most homes utilize. Expect to pay more if you need any floor repairs done.
Installing New Tack-less Strips
All new construction jobs will require that new tack strips be installed. It’s easier to install tack-less strips on a wood floor than on a concrete slab. The fee for new tack strips on wood might be an additional .50 to 1.00 per yard. The fee for installing tack strips over concrete might be an additional $1.00 to $2.00 per yard or more. In existing homes with damaged tack strips that need to be replaced, the fee should be about $2.00 to $3.00 per each four-foot section that must be replaced. (tack-less strips come in 4′ foot lengths)
What is Carpet Tack-less Strips?
Tack-less strips (often called tack-strip) are wooden strips with sharp pins that are installed all around the perimeter of each room near to the walls. Tack-less strips are about 1″ wide and 4 feet long. Tack-less strips are what hold your carpet to the floor and allow it to be stretched-in tightly to prevent wrinkles. The sharp pins hold the carpet tight because they are angled towards the wall. They are nailed down to the floor. The carpet padding is butted up against the inner side of the strips. The carpet goes over the pad and stretched over the top of the tack-less strips. Then the raw edge of the carpet is tucked into the wall and floor crevice or underneath the wall molding for a nice finished look.
Carpet Transitions and Thresholds
The raw edge of the carpet will eventually end or butt up to another carpet or other types of flooring at the entry doorways and at kitchens, baths and utility rooms and must have a transition installed of some type. Examples are: Carpet to carpet, Carpet to vinyl, carpet to hardwoods, carpet to vinyl tiles, and carpet to ceramic tile are some of the most common locations where a transition or threshold of some type will be necessary.
Transitions can be made of wood, metal, rubber or plastic. Each transition is available in different quality levels depending on the application. The correct transition must be used to ensure a long life without failing. The total cost of transitions varies widely and should be discussed with your carpet estimator/retailer/installer before the bid final is drawn up.
Read my complete report here: http://www.carpetprofessor.com/carpet_installation_cost.htm
Next Free Article: How to Buy New Carpet Wisely
Carpet Buying Guide – by Alan Fletcher
Discover What Every Homeowner Needs to Know About Buying Carpet…
- What makes one carpet More Durable than another?
- What carpet fiber is best able to tolerate Heavy Foot-Traffic?
- What makes one carpet able to Resist Stains better than another?
- Best ways to avoid common Carpet Scams and Rip-Offs…
- How much should you spend on new carpet?
- The Best and Worst Places to Purchase New Carpet!
These are just a few of the super important things you should learn about before you ever begin shopping for new carpet. I am a 30-year carpet expert, but I am now retired and do not sell or install carpet. My goal is to help educate and inform homeowners to make sure you choose wisely and end up happy with your carpet or flooring purchase for many years to come.
This is a totally free service I provide to all homeowners.
Do Not Choose the Wrong Grade of Carpet!
Be careful who’s opinion you trust! You might hope to buy carpet that will last for 15 years. What will you do when it wears out in just 5 years? You should never blindly trust the information or advice provided by a carpet salesperson.
Take the time to learn Your Carpet ABC’s before you begin shopping for new Carpet. Choosing the right grade of Carpet is not as easy as most folks think. It’s not like it was 20 or 30 years ago when most carpet was very durable.
Today there are thousands of different colors, textures, patterns, grades and quality levels to choose from. Choose the wrong carpet today and I guarantee you will end up unhappy, and likely have to replace your carpet much sooner than you think!
Visit my free consumer website to learn a whole lot more. How to Choose wisely, Save time, Save money and Avoid common retailer carpet scams! Take my free Carpet Foot-Traffic Test to see what grade of carpet you might need for your home.
Thanks for visiting my blog! I am Alan Fletcher, a 30+ year carpet expert and no longer sell or install carpet. I assume you may be in the market for new carpet or flooring soon and I have free information that will surely help you make wise and informed choices.
As you will soon discover when you begin shopping for new carpet for your home, office or rental, choosing the right new carpet can be quite difficult, confusing and complicated, not to mention costly!
Should you choose the wrong type, style or grade of carpet you will stand to lose a lot of money and/or end up with a carpet that does not perform nearly as well as you might have hoped. In some cases, some carpets can mat down quickly and look worn out in a short year or two.
As a retired 30-year carpet expert, trust me when I say that homeowners need to take the time to learn about selecting the right grade of carpet to meet their needs and goals. I created CarpetProfessor.com to help educate homeowners how to choose new carpet wisely; how to avoid common retail carpet scams; and how to properly maintain your new carpet. It’s a free service I provide with no strings attached and you also have free access to Alan’s hand-picked list of Preferred Carpet Dealers.
More Free Information:
How Much Does New Carpet Cost?
Before You Buy New Carpet CHECKLIST