www.carpetprofessor.com

Carpet Wrinkles and Re-stretching Problems

Hi Alan!

I just found your Carpet Professor website and have a carpet question for you which you may or may not be able to answer.

We had our home built a couple of years ago and we selected Shaw’s “Simple Touch” carpet along with an upgraded padding (listed as 8-lb Envirostep). Since then, we have had several issues with carpet wrinkles where it is bunching up badly in every room and down the hallway. This is not just a small wrinkle we are talking about, this is 1” and 2” inch folds in the carpet. The builder sent the installers back and they re-stretched the carpets twice within the first year; but they did so without moving out the furniture.

Now that the one-year installation warranty has expired, the carpets are once again badly bunching up in the exact same spots as before! The builder now says it needs to be re-stretched again because “The carpet was installed when it was cold”… but now I am thinking this has to be something more than just a problem with the carpet. Is it possible there might be a problem with the padding and carpet compatibility? Any thoughts or suggestions?

Alan’s Reply:

I wish I had good news for you. You have a selected a low-quality P.E.T. Polyester builder-grade carpet designed for use in low foot-traffic applications. If you have medium to heavy foot traffic, this could cause your carpet to stretch out in a hurry. It’s also possible that the padding height, if over 3/8” may have contributed to the wrinkles, but I suspect that high humidity, a moisture problem or excessive wetness from a poor quality carpet cleaning may have contributed to the problem.

You have little recourse unless you can convince the builder to re-stretch it again at no charge to you. You should also make arrangements to move out all the furniture yourself if they won’t do it as it will help them re-stretch the carpet more effectively.

Meanwhile, save your money and put in a better grade of carpet when you can. I always recommend buying a Nylon Carpet if you want a long-lasting carpet. In the meantime, make sure you don’t have an un-checked moisture problem. Check to make sure your gutters and downspouts are deflecting rain water away from your home properly. This is a very common source of moisture problems for homeowners. If you have a basement or your home is built on a slab, it would be smart to do a moisture test to make sure the concrete is not a source of moisture. Have the concrete sealed if there is a problem. It’s not too costly to have the concrete professionally sealed. You can even do it yourself for less using Thompson’s Water Seal available at Home Depot.

Alan

Follow up:

Thanks so much for the response Alan,

Ironically we had a major moisture problem in the crawl space under the house the first year. (Standing water) and the house was covered with mold. They removed the mold and sealed the crawl space and now it’s all climate-controlled. I wouldn’t be surprised if this is what caused the carpet problems.

The good news is the builder will be coming out to re-stretch the carpet again despite it being 2.5 yrs after build, the bad news is we have to live with a low quality carpet (which I already figured…even with no bunching. I hate how the pile mats down with the first foot print) so I guess we will suck it up until we have enough money to get all new carpeting in a couple years…. Thanks again!

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